Our shipping is determined by a fair percentage of the purchase, in some cases however, it may be reduced or increased based on the weight and size of the package in question. We will email any changes for your approval before finalizing your transaction. We encourage anyone shopping for collision parts (sheet metal, bumpers, etc.) to call us for a freight quote. Most orders under $100.00 will have a flat shipping rate of $10.95.
Damaged freight claims should be handled by the recipient.
Call FedEx at 1-800-463-3339 with your tracking number and follow their instructions.
We also cannot be responsible for packages that have been lost or stolen after delivery.
30 day return policy, part must be in unmarked original packaging, unused and in re-sellable condition. No returns on electrical parts. There may be a restocking fee of 10-30% depending upon stocking status and our ability to return part to Mercedes. Customer is responsible for return shipping. CONTACT US FIRST FOR RETURN AUTHORIZATION. At MERCEDESPARTSCENTER.com we realize customers make mistakes in looking up their orders so we try to be very helpful and understanding in the return process. We are very flexible in this area with main exceptions being packaging or electrical parts. Mercedes OEM parts can sometimes be difficult to look up within this parts catalog, so please call us if there is any questions.